WhatsApp sales and support automation for KKM Enterprise in Calicut, which sells two anti-termite brands, with one dashboard where staff watch the bot, take over chats and dispatch orders.
Customers get an answer on WhatsApp in their own language without waiting for staff, and staff step in only when a chat needs a person.
KKM sells DOT-X across India and FIGHTER in Kerala, mostly over WhatsApp. Customers write in English, Malayalam, Hindi and Manglish at all hours, and most ask the same questions. Staff replied by hand, orders lived in chat threads, and nobody could see stock against what had been promised.
Each WhatsApp number runs as its own WAHA session, and n8n routes every message. For DOT-X, an AI agent answers only from a knowledge base staff edit, replies in the customer’s language and script, takes cash-on-delivery orders against real stock and hands off to a person when it should. FIGHTER sends a welcome sequence and order form, then waits for staff. Both brands share one Supabase database separated by row-level security, so the login decides which business a person sees. The dashboard has a live inbox with take-over, contacts, an order queue, inventory that reserves stock at order and deducts it at dispatch, and a read-only HQ view for the owner.
A short message is enough. We reply within 2 business days, in English or Thai.
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