The problem
BagpackerMe plans private trips, so every sale starts as an enquiry. Leads waited in inboxes, packages were updated by hand, and nobody could see which enquiries had been answered.
A tailor-made travel site and the CRM behind it: packages, enquiries, bookings, customers, affiliates, a blog and a newsletter, run from one admin.

Enquiries, packages and customers live in one admin, so a planner can see what has been answered and the team can update trips without a developer.
BagpackerMe plans private trips, so every sale starts as an enquiry. Leads waited in inboxes, packages were updated by hand, and nobody could see which enquiries had been answered.
The public site covers destinations, trips by type, a month-by-month travel map, a journal and FAQs. The admin holds packages, the blog, and enquiries, bookings and customers in one CRM, along with an affiliate programme and the newsletter list. Enquiries get an automatic first reply, then go to a planner.





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